Estimates, Bookings and Repair Location
The Estimate prepared by ChipsAway is an offer to conduct repairs to the damage indicated at the price stated. The customer's agreement however stated to proceed with repairs constitutes acceptance of that offer and forms a binding legal contract incorporating these Terms of Business.

A non-refundable deposit for 50% of the total invoice price shown on the estimate (plus the cost of any special order parts or materials) secures the booking. The customer authorises the debiting of their supplied payment card for this deposit. ChipsAway may at their discretion take the deposit once the booking has been made, on customer cancellation or if the customer cannot be found by reasonable enquiry at the repair or collection location at the booked time and date (in which case all obligations on ChipsAway to complete the repair shall cease), or take payment in full once the repair has been completed.

If for any reason, including but not limited to inclement weather, ChipsAway is unable to carry out the repair or collection at the time date or location indicated on the Estimate, any and all liability incurred by ChipsAway as a result shall be discharged by ChipsAway making an offer to conduct the repair at the Estimate price at an alternative time date or location convenient to both parties, whether or not such time date and location is identified or such offer is accepted.

Repairs may be completed at a location agreed with the customer, or at ChipsAway's nominated location. ChipsAway has absolute discretion to decide on the location for the repair. This decision may be changed, including on the date of the booked repair, as variable factors including but not limited to weather and available light affect the decision. If ChipsAway decide that the repair should be completed at a location other than that originally envisaged, the customer authorises ChipsAway to remove the vehicle to such an appropriate location. Removal and return of the vehicle in these circumstances will be a service provided by ChipsAway at no further charge. Any refusal by the customer to permit such removal shall be treated as a cancellation and lead to loss of deposit. If the vehicle is not in a road legal condition, including having appropriate documentation (including but not limited to vehicle excise license ('Tax Disc') and MOT test certificate) this shall be treated as a cancellation and lead to loss of deposit unless the lack of road legal condition was notified to ChipsAway at or before the point of booking.

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