Carrying Out the Repairs
ChipsAway undertakes to carry out the repairs indicated on the Estimate. If it becomes clear during the work that, in the opinion of the repairer, further work is necessary to properly complete the repairs outlined on the Estimate, the customer's authorisation and agreement will be obtained before any further work is undertaken that would increase the price shown on the Estimate. If such authorisation is not forthcoming, ChipsAway reserves the right not to continue with the repairs that require the further work. In these circumstances the full Estimate price remains payable by the customer. Further work that does not increase the Estimate price may be proceeded with without the requirement for customer authorisation.

No repair will be identical to an automotive factory finish, which is machine-sprayed to tolerances beyond human capability. Hence no repair will ever be 'as good as new'. ChipsAway discharges its obligations under any repair agreement by providing a good quality, hand-completed aftermarket repair. In normal circumstances, such a repair is unlikely to be detected by a casual examination of the vehicle by an untrained observer unaware of the previous damage location.

The ChipsAway repair system includes elements (including but not limited to factory paint reproduction recipe database) that are provided by third parties. Finish (including but not limited to colour) match may be approximate only when limitations of such third party supplied elements prevent a more precise finish match. In any such case, provision by ChipsAway of an approximate finish match will be considered supply of a good quality repair. ChipsAway is entitled to subcontract out work to or engage on behalf of the customer as agent such third parties as we see fit.

The ChipsAway paint system is designed to reproduce and be compatible with an original vehicle finish. Hence an approximate finish match will be considered a good quality repair where the vehicle finish is non-original. It is the absolute responsibility of the customer to advise ChipsAway of any non-original finish areas on the vehicle. In case of chemical incompatibility with a non-original finish (whether or not notified by the customer) ChipsAway will not be obliged to complete or rectify any affected repair and the customer will not be obliged to make payment for the portion of the invoice price representing any affected repair. Liability for mutual contractual mistake under this agreement rests with the customer.

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